File Migration - Associate will migrate all files, outlined by a GEAC:E Series bulletin or upgrade narratives, including prior year Master Files. It is understood that for the current system configuration and master file release levels there may be significant effort required to convert the system master files to the latest release level. Ronald G. Baker & Associates, Inc. will develop and implement programs and procedures to migrate the existing master files to the most current master file release level. It is also understood that previous year master files are not converted, but there may be a request to convert said master files if regulatory requirements mandate reporting from previous years.
Taxes - Once a GEAC:E Tax Bulletin has been applied to the test system by the GEAC:E Maintenance Service, Ronald G. Baker & Associates, Inc. will determine the production impact with the User depart to decide whether a parallel test cycle should be executed. Once the User department has approved the testing and/or the installation of the tax bulletin, Ronald G. Baker & Associates, Inc. will schedule the appropriate migration procedures to install the tax bulletin into production.
Information Expert Reports - Associate will work in conjunction with your support staff to re-prepare all identified Production Job Cycle Information Expert Report Series. Any Production Job Cycle Information Expert Report Series or Private Library Information Expert Report Series requiring changes, due to an upgrade, are the responsibility of the Client. In the event that you require additional resources, to update Production Job Cycle Information Expert Report Series or Private Library Information Expert Report Series, Ronald G. Baker & Associates, Inc. can be made available to assist in the updating at our standard hourly rate.
In-house User Modifications - Associate will work in conjunction with your support staff to re-apply identified and DBSSMP formatted in-house user modifications to base software. Any in-house user modification requiring changes, due to an upgrade, are the responsibility of the Client. In the event that you require additional resources to update in-house modification, Ronald G. Baker & Associates, Inc. can be made available to assist in the updating of in-house user modifications at our standard hourly rate.
GEAC:E Skeleton Programs - Associate will work in conjunction with your support staff to re-apply identified and DBSSMP formatted in-house Skeleton programs to the base software. Any in-house skeletons requiring changes, due to an upgrade, are the responsibility of the Client. In the event that Your require additional resources to update skeleton programs, Ronald G. Baker & Associates, Inc. can be made available to assist in the updating of skeleton programs at our standard hourly rate.
SRM/SRO Transaction Maintenance - Associate will work in conjunction with your support staff to apply appropriate SRM/SRO transactions. Once a GEAC:E SRM/SRO transactions have been applied to the test system, Ronald G. Baker & Associates, Inc. will determine the production impact with the User depart to decide whether a parallel test cycle should be executed to verify the form/tape changes. Once the User department has approved the testing and/or the installation of the SRM/SRO transactions, Ronald G. Baker & Associates, Inc. will schedule the appropriate migration procedures to install the SRM/SRO transactions into production.
Insight Review & Problem Determination - Ronald G. Baker & Associates, Inc. will review the Internet Insight Web site on a daily basis to determine if there is any tax bulletins, regulatory updates, SRMS/SROS or Service Requests that may apply to your configuration.
Parallel Testing - Associate will review bulletin/upgrade narratives with the User department to determine the testing of the upgrade. When parallel testing is requested, Ronald G. Baker & Associates, Inc. will coordinate the parallel execution with the User department. Master file and transaction input files will be selected from a previous User execution and a parallel test will be executed as outlined by the on-sight phase of this proposal.
User Interfacing - Associate will be available to handle direct contact from the User community. Ronald G. Baker & Associates, Inc.’s policy is to act as an additional resource to our clients, and we will respond to any request. We are available 24 hours a day seven days a week. Our answering service will beep the appropriate associate for after hour support. Associate will respond with one hour of the call into our service.
Production Migration - Associate will work in conjunction with your support staff to perform the required tasks associated with moving bulletins or upgrades to the production environment. Procedures for production migrations will be reviewed/documented during the onsite phase of this proposal. Any suggestions or improvements will be discussed by Associate and the appropriate client staff before implementation.
Before any bulletin/upgrade is migrated to production, a pre-production meeting will be scheduled to review/verify the process. All migrations require written approval from the User departments indicating that they are satisfied with all test results that impact their particular functions of the application.
Internet Answerlink Access & Review - Ronald G. Baker & Associates, Inc. will review the Internet Answerlink Web site on a daily basis to determine if there is any tax bulletins, regular updates, SRMS/SROS or Service Requests that may apply to Client configuration.
When problems arise with the GEAC:E systems and it is determined to involve GEAC support. Ronald G. Baker & Associates, Inc. will establish a contact utilizing Your Account number/Password. Ronald G. Baker & Associates, Inc. will work as a representative of your in resolving problems with GEAC support. Any issues opened with GEAC will be outlined in detail on our weekly status report to your management.
Problem Determination & Problem Resolution - Associate can act as the first line contact when issues arise that require expertise in GEAC:E Series problems, and or production issues related to bulletin implementation. When it is determined that a GEAC:E Series Service Request must be applied, Associate will work in conjunction with the Client support staff to apply and test the Service Request.
Information Expert Reports - Associate will work in conjunction with your support staff to re-prepare all identified Production Job Cycle Information Expert Report Series. Any Production Job Cycle Information Expert Report Series or Private Library Information Expert Report Series requiring changes, due to an upgrade, are the responsibility of the Client. In the event that you require additional resources, to update Production Job Cycle Information Expert Report Series or Private Library Information Expert Report Series, Ronald G. Baker & Associates, Inc. can be made available to assist in the updating at our standard hourly rate.
In-house User Modifications - Associate will work in conjunction with your support staff to re-apply identified and DBSSMP formatted in-house user modifications to base software. Any in-house user modification requiring changes, due to an upgrade, are the responsibility of the Client. In the event that you require additional resources to update in-house modification, Ronald G. Baker & Associates, Inc. can be made available to assist in the updating of in-house user modifications at our standard hourly rate.
GEAC:E Skeleton Programs - Associate will work in conjunction with your support staff to re-apply identified and DBSSMP formatted in-house Skeleton programs to the base software. Any in-house skeletons requiring changes, due to an upgrade, are the responsibility of the Client. In the event that Your require additional resources to update skeleton programs, Ronald G. Baker & Associates, Inc. can be made available to assist in the updating of skeleton programs at our standard hourly rate.
SRM/SRO Transaction Maintenance - Associate will work in conjunction with your support staff to apply appropriate SRM/SRO transactions. Once a GEAC:E SRM/SRO transactions have been applied to the test system, Ronald G. Baker & Associates, Inc. will determine the production impact with the User depart to decide whether a parallel test cycle should be executed to verify the form/tape changes. Once the User department has approved the testing and/or the installation of the SRM/SRO transactions, Ronald G. Baker & Associates, Inc. will schedule the appropriate migration procedures to install the SRM/SRO transactions into production.
Insight Review & Problem Determination - Ronald G. Baker & Associates, Inc. will review the Internet Insight Web site on a daily basis to determine if there is any tax bulletins, regulatory updates, SRMS/SROS or Service Requests that may apply to your configuration.
Parallel Testing - Associate will review bulletin/upgrade narratives with the User department to determine the testing of the upgrade. When parallel testing is requested, Ronald G. Baker & Associates, Inc. will coordinate the parallel execution with the User department. Master file and transaction input files will be selected from a previous User execution and a parallel test will be executed as outlined by the on-sight phase of this proposal.
User Interfacing - Associate will be available to handle direct contact from the User community. Ronald G. Baker & Associates, Inc.’s policy is to act as an additional resource to our clients, and we will respond to any request. We are available 24 hours a day seven days a week. Our answering service will beep the appropriate associate for after hour support. Associate will respond with one hour of the call into our service.
Production Migration - Associate will work in conjunction with your support staff to perform the required tasks associated with moving bulletins or upgrades to the production environment. Procedures for production migrations will be reviewed/documented during the onsite phase of this proposal. Any suggestions or improvements will be discussed by Associate and the appropriate client staff before implementation.
Before any bulletin/upgrade is migrated to production, a pre-production meeting will be scheduled to review/verify the process. All migrations require written approval from the User departments indicating that they are satisfied with all test results that impact their particular functions of the application.
Internet Answerlink Access & Review - Ronald G. Baker & Associates, Inc. will review the Internet Answerlink Web site on a daily basis to determine if there is any tax bulletins, regular updates, SRMS/SROS or Service Requests that may apply to Client configuration.
When problems arise with the GEAC:E systems and it is determined to involve GEAC support. Ronald G. Baker & Associates, Inc. will establish a contact utilizing Your Account number/Password. Ronald G. Baker & Associates, Inc. will work as a representative of your in resolving problems with GEAC support. Any issues opened with GEAC will be outlined in detail on our weekly status report to your management.
Problem Determination & Problem Resolution - Associate can act as the first line contact when issues arise that require expertise in GEAC:E Series problems, and or production issues related to bulletin implementation. When it is determined that a GEAC:E Series Service Request must be applied, Associate will work in conjunction with the Client support staff to apply and test the Service Request.
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